CPcam CCTV CANADA CORP. support staff is available to assist its customer in determining whether the product is defective Receiving Your Repaired Or Replaced Product CPCAM CCTV CANADA CORP. will ship your replacement right to your door, freight collect by a carrier of your choice We offer a complete series of camera products from regular box camera, IR day/night camera, Pan/Tilt/Zoom camera, IP Camera and more to match every different environment you might encounter Defective items will be repaired or replaced for the duration of 1 year starting from the day of purchase unless otherwise stated (Please review our RMA Policy for more information) CPcam" is designed to meet the needs of our customers with the most discerning eye for quality while being easy on the budget